My Kazan chat bot, Art-prospect platform and IP telephony - the Executive Committee discussed city digital projects

The Mayor of the capital of Tatarstan instructed to develop a roadmap for further digitalization of work processes and interaction with citizens.

A unified platform of digital services with personal accounts of the residents, a unified monitoring center, My Kazan chat bot, an Art-prospect platform and IP telephony - these and other digital projects, which were launched in 2022, were discussed at a meeting on the project office at the Executive Committee of the city. The meeting on the results of the Year of Digitalization and plans for 2023 was headed by the Mayor of Kazan Ilsur Metshin.

“The Year of Digitalization is ending but the implemented processes will not end, they are labor-intensive and resource-intensive. We have room to grow. The next year should bring more significant results, and we have everything for this,”- the head of the city said. In his opinion, the three pillars of digitalization are speed, simplicity and transparency, these parameters should be put at the forefront when starting any process.

“The introduction of modern technologies allows improving the quality of services, therefore, for all projects that we will implement next year, we need a roadmap and a system for evaluating managers and their deputies. We must clearly understand the goals and objectives at the beginning of the year, as well as the results we want to achieve,” Ilsur Metshin said.

Maxim Bulatov, Councilor for digitalization, said that this year the work was carried out in three directions: municipal management, urban improvement and interaction with residents. The Art-prospect platform was launched in the city, with the help of which residents, as well as street performers, artists and musicians can book a performance at one of the sites of the city. To date, 450 users have been registered on the platform, they have sent almost 8 thousand requests for performances.

This year, the Executive Committee launched the My Kazan chat bot. This is a city assistant where you can leave a request about a specific problem or get the necessary information. In three months, 7,500 people have used the chat bot, a total of 5 thousand requests have been registered.

There are plans to create a unified platform of urban digital services with a personal account of a citizen. With the help of it, residents will be able to find out information about water and electricity outages, as well as to get information about the upcoming events.

For the transformation of municipal management, the connection of IP telephony continues in the Executive Committee. The new system will allow to carry out statistics of answered calls. Now IP telephony is provided to 2 thousand users.

Digitalization has also affected the sphere of urban improvement. The Citysoft system is used to observe the streets of Kazan, – information about the situation in the city is transmitted using sensors and video cameras.

Today, all employment processes at the Executive Committee have been automated by using the Talantix system, said Irina Bochkova, Head of the HR Policy Department. The Department is working on digitalizing the human resources assessment process: an online simulator has been created, which is currently being tested. The system will allow considering more people for employment, specialists will only have to conduct interviews.

Photo report

Ilsur Metshin takes part in a meeting on the project office at the Executive Committee